Shipping & Returns
If you wish to return an undamaged product purchased on Germnerds.com, you may request a Return Authorization within 10 days of receiving your product. Refunds will be credited to the original payment method for the purchase price.
PLEASE NOTE: We do not accept returns of products that were not purchased on Germnerds.com. Germ Nerds products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Germ Nerds.
All items including any accessories must be returned.
Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as we are not responsible for packages lost in transit.
WHERE DO I SHIP MY RETURN
Shipping instructions will be emailed to you following your submission of a Return Authorization request.
Any shipping fees are the responsibility of the party returning the item and must be returned prepaid. We do not accept COD.
Once your package has been received, your return will be processed within 5-7 business days. If there is a refund due, a credit will be issued in the original payment method. You will be sent a confirmation to the email address listed on your order when this transaction is complete. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
To request a Return Authorization and further instructions, please submit the following: